Authorities in Vietnam’s Bac Ninh province plan to expand an artificial intelligence application that helps residents complete administrative paperwork. The decision follows a pilot programme that tested the tool in several local areas. The app is designed to reduce common mistakes and make it easier for people to prepare documents before submitting official applications.
The tool can scan documents, recognise information and automatically fill in parts of a form. It can also check whether an application includes the required details and supporting papers. These features may save residents time, especially when they are unfamiliar with official forms or need to complete several steps before a request can be accepted.
The pilot covered wards including Song Lieu, Nam Son, Phuong Lieu, Hiep Hoa, Bac Giang and Vu Ninh. The results encouraged officials to consider extending the service. If the system works reliably at a larger scale, it could reduce the number of incomplete applications and help public workers spend less time correcting basic errors.
Digital services are becoming more important as governments seek to make public administration faster and easier to access. People may otherwise need to travel to an office, wait in line or return because a document is missing. Online support can reduce these burdens, especially for residents who have limited time or live far from administrative centres.
However, AI tools must be used carefully when they handle personal information. Scanned documents may contain addresses, identification details or other private data. Authorities need to ensure that the information is protected, that errors can be corrected and that residents can still receive help when the system does not understand a request.
The tool should support public workers rather than replace human judgment in cases that require careful review. Automatic checks may identify missing information, but they cannot always decide whether a complex application meets every legal requirement. Clear instructions and a way to appeal or seek assistance remain important.
Bac Ninh’s plan reflects Vietnam’s wider interest in using technology to improve public services. The next stage will show whether the app can provide consistent results across more areas and different types of paperwork. Success will depend on accuracy, data protection and whether residents find the service genuinely easier to use.
